Flexible and meaningful

Key Details


Videos for this course are presented in both American Sign Language and spoken English. Instructions and activities are provided in written English. For accommodation requests, please email [email protected]


The Insightful Interpreter recognizes that Deaf and BIPOC interpreters have unique skill sets, expertise, and valuable perspectives that benefit the interpreting field. These interpreters also experience bias, oppression, and barriers in our field and our society; in response, we offer discounts on all courses to self-identified members of these groups.


This course is intended for working sign language interpreters and students of interpreting


For more FAQs, including our refund policy, please visit our website



Example Curriculum

  Introduction
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  Module 1: Why is consumer orientation important?
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  Module 2: What might consumer orientation look like?
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  Module 3: The FEI model for consumer orientation: Function, Expectations, & Inclusion
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  Module 4: Using spectrums to consider consumer orientation
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  Course Evaluation
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Register for Consumer Orientation 101


$30

Consumer Orientation 101

0.15 PS CEUs

This on-demand course that is all about sharing information with consumers: why it's important, who should take responsibility, and how it can be done. This course consists of four modules and includes activity options as well as digital downloads.

$15

Deaf/BIPOC Rate for Consumer Orientation 101

0.15 PS CEUs

The Insightful Interpreter recognizes that Deaf and BIPOC (Black, Indigenous, and People of Color) interpreters have unique skill sets, expertise, and valuable perspectives that benefit the interpreting field. These interpreters also experience bias, oppression, and barriers in our field and our society; in response, we offer discounts on all courses to self-identified members of these groups.

Presented by

Colleen Jones, M.A., NIC



Colleen Jones is a nationally certified interpreter, researcher, teacher, and presenter from Seattle, Washington. She holds undergraduate degrees from Cal Poly, San Luis Obispo and Seattle Central Community College, and a Masters degree from Western Oregon University. 


Colleen’s interpreting work is focused on medical, business, and DeafBlind settings. She has published research on the topics of gender bias and consumer orientation. 


In her spare time Colleen enjoys the outdoors, developing her green thumb, and travel. She is currently working on a bucket list of islands to visit across the world.

Colleen Jones headshot
Logos for Interpretek, ACET, and RID CMP



Interpretek is an approved RID Sponsor for Continuing Education Activities. This Professional Studies (PS) program is offered for 0.15 CEUs at the Little/None content knowledge level.